Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jasmine Leslie

Jasmine Leslie

November 13, 2025

5  out of  5
rating by Jasmine Leslie
"Great customer service and great staff!"
We responded:
"Hello Jasmine, we truly appreciate your fantastic review! It means a lot to know that our team helped you secure life insurance that fits your needs. Life insurance is such an important investment in peace of mind, and we’re honored to be part of your journey. Please feel free to contact us anytime if you want to explore additional options or update your policy. "
Profile photo of John Gray

John Gray

November 13, 2025

5  out of  5
rating by John Gray
"Great communication and awesome quote. I would definitely recommend speaking with Gracena Gray."
We responded:
"Thank you so much, John! We're thrilled to hear you had a great experience with Gracena Gray. Your recommendation means a lot to us. If you ever need anything else, we're here to help!"
Profile photo of S VS

S VS

November 13, 2025

5  out of  5
rating by S VS
"Even though she couldn't service my policy because I'm out of state- She personally explained to me my needs and referred me to State Farm in my area. Thank you, Ms. Wortham!"
We responded:
"Thank you so much for your kind words, S VS! I'm glad Ozelia could help explain your options and connect you with a local agent who can better assist you. If you ever need anything else, please don’t hesitate to reach out. Wishing you the best with your insurance needs! "
Profile photo of Brandon Roberts

Brandon Roberts

November 13, 2025

5  out of  5
rating by Brandon Roberts
"I had an amazing experience with my State Farm agent! From the start, they went above and beyond to make sure I understood all my options for auto insurance. They took the time to explain the coverage in detail, what each part meant, and how it would actually protect me in real-life situations What impressed me most was their advice about roadside assistance. They helped me add it to my policy and explained how valuable it can be, especially for unexpected breakdowns or flat tires."
We responded:
"Thank you so much for your kind words, Brandon! We're thrilled to hear that Ozelia provided thorough explanations and helpful advice to ensure you felt confident about your auto insurance options. It's great that the roadside assistance addition will give you extra peace of mind on the road. We truly appreciate your feedback and look forward to continuing to serve you!"
Profile photo of Curtis Fletcher

Curtis Fletcher

November 12, 2025

5  out of  5
rating by Curtis Fletcher
"Mrs. Henry has great customer service skills, and can help you with insurance in an instant with southenrn hospitality."
We responded:
"Thank you for the review and service to our country Curtis. Can't wait until you come back to town to visit us here in the Rocket City :) "
Profile photo of Tammeka “MEEK” Young Patterson

Tammeka “MEEK” Young Patterson

November 10, 2025

5  out of  5
rating by Tammeka “MEEK” Young Patterson
"Gracena is the best! She’s always kind, professional, and quick to help. I truly feel like she cares about me and my family — not just my policy."
We responded:
"Thank you so much, Tammeka, for your wonderful feedback! We're delighted to hear that Gracena’s kindness, professionalism, and genuine care have made such a positive impact for you and your family. She is dedicated to providing personalized support beyond just policies, and your kind words mean a lot to us. We’re here for you anytime you need assistance!"
Profile photo of lauren young

lauren young

November 10, 2025

5  out of  5
rating by lauren young
"⭐️⭐️⭐️⭐️⭐️ 5-Star Review Gracena is truly an amazing State Farm agent! From the very beginning, she has gone above and beyond to make sure my family and I are completely taken care of. She’s professional, patient, and genuinely cares about her clients — always taking the time to explain every detail and answer any question I have. What I appreciate most about Gracena is her consistency and kindness. She doesn’t just sell policies; she builds relationships. Whether I’m updating coverage, filing a claim, or just needing advice, she’s always there with a smile and a solution. If you’re looking for someone who’s dependable, knowledgeable, and truly treats you like family — Gracena is the one!h"
We responded:
"Thank you so much, Lauren, for your kind and thoughtful review! We're thrilled to hear that Gracena has provided you and your family with such exceptional care and support. She truly values building lasting relationships and ensuring every client feels confident and informed. We appreciate your trust and look forward to continuing to serve you with the same dedication and kindness. If you ever need anything, don’t hesitate to reach out!"
Profile photo of D’Wayne King

D’Wayne King

November 10, 2025

5  out of  5
rating by D’Wayne King
"Very patient and kind."
We responded:
"Thank you so much for your kind words! We're delighted to hear that you found us to be patient and kind. We're grateful to have you as a valued customer for both your auto and life insurance needs. If you ever need anything, we're here to help!"
Profile photo of Donna Waldrop

Donna Waldrop

November 7, 2025

5  out of  5
rating by Donna Waldrop
"Great service! Very courteous! And she saved me money and added renters! Thanks!"
We responded:
"Thank you, Donna for your kind words! We're thrilled to hear you had a great experience and that we could help save you money on your auto insurance while adding renters. We appreciate your support and look forward to assisting you again in the future!"
Profile photo of Tyler Hunter

Tyler Hunter

October 26, 2025

5  out of  5
rating by Tyler Hunter
"They are the best"
We responded:
"Thank you, Tyler, for the review. We are excited to know that we could help you with your insurance needs. "
Profile photo of Belinda McGee

Belinda McGee

October 25, 2025

4  out of  5
rating by Belinda McGee
"My agent at State Farms has been great. I'm satisfied."
We responded:
"Thank you, Belinda, for the feedback. We are happy to hear that you're satisfied with our service. Please let us know what we can do to earn a 5-star rating. "
Profile photo of Pookie FX

Pookie FX

October 23, 2025

5  out of  5
rating by Pookie FX
"Great and lovely experience with Shon, answered any questions I had and made the process extremely smooth"
We responded:
"Thank you for leaving us a 5-star review. Glad we could help with your auto and renter's insurance needs. "
Profile photo of landon white

landon white

October 21, 2025

5  out of  5
rating by landon white
"The best in the business no doubt"
We responded:
"Thank you, AC, for the 5-star review. More importantly, thank you for allowing us to provide you with auto insurance. I look forward to speaking with you again in the near future. "
Profile photo of Quilla Shoulders

Quilla Shoulders

October 21, 2025

5  out of  5
rating by Quilla Shoulders
"I went into the office inquiring about insurance and the service that was provided to me was fantastic. The staff was very friendly, helpful, and everyone had smiles on their faces. The office is so clean and so welcoming. Ms.Gracena assisted me with all my needs(She’s so amazing) I highly recommend State Farm to anyone searching for insurance."
We responded:
"Thank you for the 5-star review. I am very happy to hear that you enjoyed your interaction with the office. Thank you for allowing us to handle your auto and renters' insurance needs. "
Profile photo of Kimberly Ray

Kimberly Ray

October 11, 2025

5  out of  5
rating by Kimberly Ray
"Ms. Henry was absolutely wonderful with all my multiple insurance needs. She is very knowledgeable and patient. She made my transition from Florida to Alabama seamless. If you are looking for a rock star insurance agent...call Shon Henry!"
We responded:
"Hello Kim, thank you for the google review. I truly appreciate it. It was a pleasure discussing your insurance needs with you. I want you to remember, "You got this"."
Profile photo of Runzell Edwards

Runzell Edwards

October 10, 2025

5  out of  5
rating by Runzell Edwards
"I felt very informed on all my questions!"
We responded:
"Thank you Runzell for taking time out your day to complete a google review for us. You auto and homeowners' insurance business is very important to us. "
Profile photo of Randy Cunningham

Randy Cunningham

October 9, 2025

5  out of  5
rating by Randy Cunningham
"The entire staff are professional and very easy to work with. Tara is always eager to meet and answer our questions. We are very happy with the service they have provided for us, and look forward to many years with this agency."
We responded:
"Aww, thank you Mr. Cunningham for the review. We also look forward to being here to service all your insurance needs for years to come. "
Profile photo of James Howard

James Howard

October 6, 2025

5  out of  5
rating by James Howard
"Good and helpful good service and answering calls"
We responded:
"Thank you, James, for completing a google review for us. I'm happy to hear that you received 5-star service when getting your auto insurance quote. "
Profile photo of Thurman Anderson

Thurman Anderson

October 1, 2025

3  out of  5
rating by Thurman Anderson
"I appreciate the call but maybe next time we can come to a deal"
We responded:
"Hello Thurman, thank you for the review. We are disappointed that the outcome was not what we both expected. If there are any changes, we will be in contact with you and ask that you keep us in mind for any future insurance needs. "
Profile photo of Gerard Harris

Gerard Harris

October 1, 2025

5  out of  5
rating by Gerard Harris
"First of the day...great service on Max Luther!"
We responded:
"Thank you, Gerard, for stopping by the office and starting our day with laughter. We are very excited about providing you with auto insurance coverage. "
Profile photo of Simone Patrice

Simone Patrice

September 26, 2025

5  out of  5
rating by Simone Patrice
"Shon Henry with state farm is the best. They will take good care of you. They are just like family. Y’all better go see them for the different insurances you guys need. They are the best!!!"
We responded:
"Aww, thank you Simone for the review. I am so happy that you allowed me to provide you with life insurance. That's a HUGE honor. I promise, I won't let you down. "
Profile photo of William Bathgate

William Bathgate

September 25, 2025

5  out of  5
rating by William Bathgate
"Very pleased to speak the State Farm agent Ms Ozelia. Very professional and knowledgeable. I will recommend others to reach this agent and take a hard look at having insurance."
We responded:
"Hello William, thank you for taking a moment to share your experience with Ozelia. We are happy to hear that you enjoyed the interaction and most importantly you found a life policy that was perfect for you. "
Profile photo of Bobbie Johnson

Bobbie Johnson

September 23, 2025

5  out of  5
rating by Bobbie Johnson
"Very nice polite and explain everything where I could understand an went over again an answer any question I have"
We responded:
"Hello Bobbie, thank you for allowing us to provide you with auto and life insurance. We are excited about adding you to the family. "
Profile photo of Isiah Dickerson

Isiah Dickerson

September 19, 2025

5  out of  5
rating by Isiah Dickerson
"I spoke with Mrs.ozelia today and it was a very great and informational experience. I didn’t know a lot about life insurance before I received the call, but she was very professional and informative regarding the process and helped lead me towards the right direction ."
We responded:
"Thank you, Isiah, for taking time out of your busy schedule to provide us with a review. I'm glad Ozelia was able help walk you through the process of purchasing the right life insurance policy for you. "
Profile photo of J Ransaw

J Ransaw

September 17, 2025

5  out of  5
rating by J Ransaw
"Gracena was extremely prompt and knowledgeable in addressing my home and auto insurance needs. She was patient, polite, and made the entire process smooth and stress-free. This was by far the best customer service experience I’ve ever had."
We responded:
"Justin, thank you for taking time out of your busy schedule to complete a google review for Gracena. She was very excited about helping you with your auto and homeowners' insurance needs. "